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Shipping and returns

Shipping and delivery time periods

As a guide, the delivery time for France is 2 to 5 working days.
As a guide, the delivery time outside of France is 4 to 12 working days.

The customer has a time period of 30 (Thirty) working days from the date of shipping of the order, to indicate that the order has not been received and to request the cancellation of the sale and reimbursement for the items. If this time period is exceeded, no sale cancellation will be agreed.
The customer is obliged to check that the items delivered are in good condition. Any fault noted (item missing, parcel damaged, item broken…) should of necessity be indicated within 3 (Three) days, following its receipt.

Circumstances beyond our control
We cannot be held responsible for any loss, damage, errors or failure to deliver a parcel as soon as the existence of circumstances beyond our control is established. By “circumstances beyond our control”, we particularly mean:
– acts of God or force majeure, namely in particular: earthquakes, cyclones, storms, floods, wars, road, rail or air accidents, embargos…,
– all defects or characteristics connected to the nature of the parcel, even though such elements may have been known to us at the time of our acceptance,
– any act, insolvency or negligence of any third party, for example: the recipient, any interested third parties, all employees of customs or any other authorities, the postal services, any carrier or other third party, in which the parcel would be entrusted by our transport provider, to serve the sectors not directly served by it. This applies even though the sender may not have requested or been informed of the recourse to a third party.

Breakages during dispatch

If a parcel reaches the recipient damaged, the recipient must refuse the parcel so that the carrier can inform the Domaine des Tournels vineyard. Upon receipt of this information, Domaine des Tournels commits to immediately resend an identical parcel to the sender. In any case the customer cannot demand reimbursement for the product and the delivery charge.

Time period for Withdrawal: exchange or returns

Customers who are non-professional individuals, have a legal withdrawal time period of 14 (Fourteen) days, starting from the delivery of their order to return the product to the Domaine des Tournels vineyard. Exchange or reimbursement without penalty. The costs of returning items are the responsibility of the customer who will be reimbursed in full as soon as possible and at the latest 14 (Fourteen) days after the date on which the right of withdrawal has been exercised.