{"id":4456,"date":"2018-12-23T12:10:20","date_gmt":"2018-12-23T11:10:20","guid":{"rendered":"https:\/\/www.domaine-des-tournels.com\/faq\/"},"modified":"2025-12-08T17:10:43","modified_gmt":"2025-12-08T16:10:43","slug":"faq","status":"publish","type":"page","link":"https:\/\/www.domaine-des-tournels.com\/en\/faq.html","title":{"rendered":"FAQ"},"content":{"rendered":"

[vc_row full_width=”stretch_row_content_no_spaces” address_=”Ramatuelle, France” hue=”#ff0000″][vc_column][vc_gmaps link=”#E-8_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”][\/vc_column][\/vc_row][vc_row full_width=”stretch_row_content” el_class=”padding-top”][vc_column width=”1\/3″][\/vc_column][vc_column width=”1\/3″][vc_custom_heading text=”Wine shop opening hours” font_container=”tag:h2|text_align:center” use_theme_fonts=”yes”][\/vc_column][vc_column width=”1\/3″][\/vc_column][\/vc_row][vc_row gap=”35″ css=”.vc_custom_1646737772788{margin-top: 0px !important;padding-top: 40px !important;}”][vc_column width=”1\/3″ css=”.vc_custom_1646737349779{border-top-width: 2px !important;border-right-width: 2px !important;border-bottom-width: 2px !important;border-left-width: 2px !important;padding-right: 10% !important;padding-left: 10% !important;border-left-color: #dd9933 !important;border-left-style: solid !important;border-right-color: #dd9933 !important;border-right-style: solid !important;border-top-color: #dd9933 !important;border-top-style: solid !important;border-bottom-color: #dd9933 !important;border-bottom-style: solid !important;}”][vc_column_text]<\/p>\n

January to April<\/h4>\n

[\/vc_column_text][vc_column_text]From Tuesday to Saturday: 9 am-12:30 pm and 3 pm-5 pm
\nClosed on Sunday and Monday.[\/vc_column_text][\/vc_column][vc_column width=”1\/3″ css=”.vc_custom_1646737615469{border-top-width: 2px !important;border-right-width: 2px !important;border-bottom-width: 2px !important;border-left-width: 2px !important;padding-right: 10% !important;padding-left: 10% !important;border-left-color: #dd9933 !important;border-left-style: solid !important;border-right-color: #dd9933 !important;border-right-style: solid !important;border-top-color: #dd9933 !important;border-top-style: solid !important;border-bottom-color: #dd9933 !important;border-bottom-style: solid !important;}”][vc_column_text]<\/p>\n

April to November<\/h4>\n

[\/vc_column_text][vc_column_text]From Monday to Saturday: 9 am-12:30 pm and 3 pm-7 pm
\nClosed on Sunday.[\/vc_column_text][\/vc_column][vc_column width=”1\/3″ css=”.vc_custom_1646737681244{border-top-width: 2px !important;border-right-width: 2px !important;border-bottom-width: 2px !important;border-left-width: 2px !important;padding-right: 10% !important;padding-left: 10% !important;border-left-color: #dd9933 !important;border-left-style: solid !important;border-right-color: #dd9933 !important;border-right-style: solid !important;border-top-color: #dd9933 !important;border-top-style: solid !important;border-bottom-color: #dd9933 !important;border-bottom-style: solid !important;}”][vc_column_text]<\/p>\n

November and December<\/h4>\n

[\/vc_column_text][vc_column_text]From Tuesday to Saturday: 9 am-12:30 pm and 3 pm-5 pm
\nClosed on Sunday and Monday.[\/vc_column_text][\/vc_column][\/vc_row][vc_row full_width=”stretch_row_content” el_class=”padding-top”][vc_column width=”1\/3″][\/vc_column][vc_column width=”1\/3″][vc_custom_heading text=”Here are a few responses to our customers\u2019 most frequently asked questions:” font_container=”tag:h2|text_align:center” use_theme_fonts=”yes”][\/vc_column][vc_column width=”1\/3″][\/vc_column][\/vc_row][vc_row css=”.vc_custom_1658388949738{margin-top: 32px !important;}”][vc_column][vc_tta_accordion style=”flat” active_section=”1″ no_fill=”true”][vc_tta_section title=”Is there a minimum quantity? Please can I buy a single bottle?” tab_id=”1647011781588-5e3e77f0-447f”][vc_column_text]Yes, the minimum quantity for an order is 6 bottles. To guarantee a quality delivery the number of bottles must be a multiple of 6.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”What are the payment methods?” tab_id=”1647011781608-0a4c366c-1c3f”][vc_column_text]You can pay for your order by debit card immediately, using our Payplug platform, or by cheque. Regarding cheque payments, you just have to print the order form for return accompanied by your payment to the following address: Domaine des Tournels 83350 Ramatuelle[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”How much are shipping costs? Can I receive a delivery abroad?” tab_id=”1647011920955-7ca6af41-f34b”][vc_column_text]Shipping costs are automatically calculated at the time of your order, depending upon the volume of the parcel and the delivery address.<\/p>\n

For orders abroad, our team produces a personal estimate depending upon the transport costs and taxes for the delivery country.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”Can I track my parcel\u2019s progress?” tab_id=”1647011944637-0a01e6c1-d8b6″][vc_column_text]As soon as you confirm your order, and when payment is made, you will automatically receive an e-mail containing a link to track the delivery.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”What are the delivery times?” tab_id=”1647011971235-8f87d2e0-bbb6″][vc_column_text]On average you will receive your parcel between 2 to 3 days after making your order on our site.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”There is an issue. I have received a broken\/corked bottle.” tab_id=”1647011994490-3367a805-ad56″][vc_column_text]Do not delay in contacting us by telephone on (+33) (0)4.94.55.90.70 or by e-mail at contact@domaine-des-tournels.com, to report any type of incident (bottle broken upon arrival, a squashed BIB parcel or non-delivery of the order). We will do everything necessary to ensure your maximum satisfaction with our products and service.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”Did you not find the answer to your question?” tab_id=”1647012017844-c3d3dc8e-fe4e”][vc_column_text]Do not hesitate to write to us. We will deal with your request as quickly as possible. Our e-mail address is commercial@vignobletournels.com
\nContact our Customer Service team on (+33) (0)4.94.55.90.70.[\/vc_column_text][\/vc_tta_section][\/vc_tta_accordion][\/vc_column][\/vc_row][vc_row css=”.vc_custom_1658388981240{padding-bottom: 120px !important;}” el_class=”padding-top”][vc_column][vc_custom_heading text=”Contact us” font_container=”tag:h2|text_align:center” use_theme_fonts=”yes”]\n

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